UPM QUALITY ASSURANCE STRUCTURE     UPM's Quality Assurance structure is led by the Director, Centre for Quality Assurance (CQA) as the Management Representative. Through ISO version 9001:2015, the obligation for an organization to have a Management Representative is no longer a requirement according to the standard, but UPM still maintains the position of Management Representative to demonstrate structured and efficient governance. CQA still holds responsibility for support services, documentation and quality audits. The management of support services is placed under the responsibility of the Head, Division of Quality Management Services, CQA. Documentation and quality audit matters are each responsible to the Document Control Officer and Audit Coordinator at CQA. Customer management is placed under the responsibility of the University's Customer Satisfaction Coordinator at the Centre  for Corporate Strategy and Relations (PSPK), while record and file classification matters as well as training and competency are placed under the responsibility of the University Department's Records Officer and the Staff Training Coordinator at the Registrar Office.    Academic Quality Assurance for Pre-university, Undergraduate and Graduate scopes, respectively, is responsible to the Centre of Foundation Studies for Agricultural Science, Division of Admission and Division of Academic Governance  as well as the School of Graduate Studies while  Office of the Deputy Vice-Chancellor (Research and Innovation) is responsible to the Quality Assurance for Research and Innovation. UPM Quality Assurance structure is as shown in Figure 12.     Figure 12 :  UPM Quality Assurance Structure    UPM SERVICE QUALITY ASSURANCE ORGANIZATIONAL STRUCTURE   Figure 13 :  UPM Service Quality Assurance Organisational Structure   Figure 13 shows the Organisational Structure of UPM's Service Quality Assurance which is overseen by the Vice Chancellor and led by the Management Representative and assisted by the Assistant Management Representative at CQA. The Management Representative is also assisted by the Assistant Management Representative, the Deputy Management Representative (TWP) of the Information Security Management System (ISMS) as well as the Deputy Management Representatives of the Process Leader (TWP PP) and the Deputy Management Representatives of the Responsibility Centre (TWP PTJ).   In order to coordinate and assist Management Representatives in matters of support services, documentation, quality audits, records, human resources and competency, the positions of University Document Control Officer (PKD), University Audit Coordinator (PAD), University Customer Satisfaction Coordinator (PKPU), University Staff Training Coordinator (PLS) and University Departmental Record Officer (PRJU) were created. All of these quality officers are assisted by the Deputies according to position / portfolio, namely the Deputy Process Leader Document Control Officer / Responsibility Centre (TPKD PP/TPKD PTJ), Deputy Audit Coordinator (TPAD), Deputy Customer Satisfaction Coordinator (TPKP), Deputy Staff Training Coordinator (TPLS) and Record Officer of the Central Responsibility Centre (PRJ PTJ).   MANAGEMENT AND MONITORING OF THE OVERALL QUALITY SYSTEM AT UPM    The management and  monitoring of the overall UPM Quality System is as shown in Figure 14.                                    Figure 14 :  Management and Monitoring of the Overall UPM Quality System   The ISO Management System is managed by the formation of Committees that carry out specific functions to ensure that quality management runs smoothly. The highest committee at the UPM level is the Management Review Meeting (MKSP), followed by the Quality Committee Meeting while at the Process Leader level is the Process Effectiveness Review Meeting (MSKP) and the ISMS Working Committee Meeting.

Date of Input: 28/04/2023 | Updated: 23/08/2023 | aidawati